Refund policy

Returns and refund policy

You can return products within 30 days of receiving your delivery, subject to the following conditions.

Return conditions

• The product is in the condition in which it was received and has not been used
• Tags, accessories and instructions are included
• Where possible, in the original packaging
• An order number or proof of purchase is provided

How to request a return

Before sending the product back, please contact us via our contact form or by email at support@kalilshop.com. Once we have reviewed your request, we will send you the return address and next steps. We may not be able to accept returns sent without prior contact.

Return shipping costs for returns made for personal reasons are paid by the customer. If we sent the wrong product, or the product is defective or arrived damaged, we will review the case and offer a replacement or a refund.

Non-returnable items

• Products made or customised to the customer's request
• Products that cannot be returned once opened for hygiene reasons
• Hazardous materials, flammable liquids, gases and other products that cannot be shipped back
• Gift cards

If different return conditions are shown on a product page, the conditions on the product page apply.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. Approved refunds are generally issued to the payment method used for the order. Due to processing times at banks and payment providers, it may take some time for the refund to appear in your account.

This does not affect any of your statutory rights.