Shipping policy

Shipping policy

Shipping costs

Shipping is free, with no minimum order value. If additional shipping costs apply to a particular product or region, they will be clearly shown on the product page or at checkout before you complete your order.

Shipping and delivery times

The shipping and delivery times shown on the product page or at checkout apply. We do not start selling a product without a clear shipping and delivery time.

Delays may occur due to weather, traffic conditions, high volumes at the carrier, a missing or incorrect address, or import and customs procedures.

Tracking your order

For shipping methods with a tracking number, we will email you the tracking details once your order has shipped. It may take some time for the tracking information to update.

Changing your address

The shipping address can only be changed before the order has shipped. Please contact us as soon as possible with your order number and the correct address via our contact page. Once the order has shipped, changes are subject to the carrier's procedures.

Damage, loss or incorrect delivery

If your product arrived damaged, you received a different product, or there is a problem with the tracking details, please contact us with your order number and a photo showing the issue. After reviewing the case, we will offer a replacement, a reshipment or a refund.

Contact

For questions about shipping, please contact us via our contact form or by email at support@kalilshop.com.