Terms of service
Terms of service
These terms of service set out the conditions for using the online store, website, products and related services provided by Kalil (the "Services"). By browsing or using the Services, you agree to these terms and to our privacy policy.
1. General conditions of use
You confirm that you are of legal age to enter into a contract where you live and that you will provide accurate and up-to-date information when ordering. You are responsible for managing your account and contact details.
2. Product information and prices
We do our best to show product specifications, images, colours, sizes, stock levels and prices as accurately as possible. Due to differences in screens or production batches, there may be slight differences between the actual product and how it is displayed. The selling price and the total amount shown before you complete your order apply.
3. Orders and payment
Even after an order has been received, we may hold or cancel it for a reasonable reason, such as lack of stock, a pricing error, suspected misuse or inability to ship. In that case, we will notify you using the contact details provided and refund any amount paid.
The available payment methods are shown at checkout. You confirm that you are legally authorised to use the payment method you choose.
4. Shipping
Shipping costs, shipping and delivery times, tracking and address changes are governed by our shipping policy. Shipping is free. Delays may occur due to the carrier, weather, customs or other circumstances beyond our reasonable control.
5. Returns and refunds
Returns, exchanges and refunds are governed by our refund policy. Products can be returned within 30 days of receipt, subject to the conditions of the policy.
6. Prohibited activities
The following are prohibited: unlawful activities, infringing the rights of third parties, unauthorised access, submitting false information, distributing malware, actions that compromise the security of the Services, and illegitimate bulk orders for resale.
7. Intellectual property
All rights to the texts, images, design, trademarks and other content shown in the Services belong to us or to the rightful owners. This content may not be copied, republished, sold or modified without permission, unless permitted by law.
8. External services
The Services use the Shopify platform and third-party services for payment, shipping and more. The use of external websites or services may be subject to their own terms of use and privacy policies.
9. Limitation of liability
We provide the Services with reasonable care, to the extent permitted by applicable law. Nothing in these terms limits any mandatory rights consumers have by law.
10. Changes to these terms
We may update these terms in line with changes in the law, our Services or how we operate. The updated terms apply from the moment they are published on this page.
11. Contact
For questions about these terms, please contact us via our contact form or by email at support@kalilshop.com.